Warranty Policy

Fenrir provides free maintenance for product defects under the following conditions:

The defect occurs within one (1) year from the date of original purchase (the warranty period).
The defect is due to manufacturing issues, including hardware, materials, or software components under normal use conditions, and is not caused by human error or misuse.

Fenrir may refuse free return or replacement but may offer paid repair services for any of the following:

Damage resulting from failure to follow Fenrir’s instructions or unauthorized disassembly.
Damage caused by repairs or modifications performed by unauthorized third parties.
Damage due to external forces beyond control, including but not limited to fire, flood, earthquakes, extreme weather, power surges, or war.
Damage caused by use of non-Fenrir accessories or third-party materials not approved by Fenrir.
Defects arising from using the product in inappropriate environmental conditions, contrary to Fenrir’s operational requirements.

If repair is needed, the buyer must ship the product to a location designated by Fenrir (which may include authorized or official service centers).
For repairs within warranty, Fenrir covers all costs related to shipping, spare parts, and repair labor.
For repairs outside of warranty, the buyer bears the full cost of shipping, parts, labor, and packaging.
Products repaired during the warranty period retain the remainder of the original warranty.
Any spare parts replaced during a repair carry a 30-day warranty from the repair date.
The warranty is linked to the product’s order number. Warranty terms apply regardless of a change in ownership.

To apply for warranty service, please contact us through one of the following channels:

Please include the following information when reaching out:

Our support team will get back to you within 2 business days with the next steps.